Privacy Policy

Last Updated: 26 August 2026

Dhaka Pest Control respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, contact us, request a pest control service or communicate with us through phone or WhatsApp.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Information You Provide

When you submit a service enquiry or contact us, we may collect:

• Your name

• Phone number

• Service address or location

• Property type

• Type of pest problem

• Details included in your message

• Preferred service date or time

• Any photographs or information you voluntarily send through WhatsApp

Please provide only the information necessary for us to understand and respond to your pest control enquiry.

Information Collected Automatically

When you visit our website, limited technical information may be collected automatically by our hosting provider or connected services, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of visit

• Referring website

• Basic website activity and security logs

This information may be used to maintain website security, troubleshoot technical issues and improve website performance.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your pest control enquiry

• Contact you by phone or WhatsApp

• Understand your pest problem and service location

• Arrange inspections or pest control services

• Prepare or communicate service quotations

• Confirm appointments and service availability

• Provide customer support

• Maintain service and communication records

• Improve our website and customer experience

• Prevent fraud, misuse or security incidents

• Meet applicable legal or regulatory requirements

We will not use your personal information for purposes that are unrelated to your enquiry or our pest control services without an appropriate reason or your permission.

3. Contact Form and WhatsApp Communication

The service enquiry form on our website may prepare a message and redirect you to WhatsApp so that you can send the information directly to Dhaka Pest Control.

When you communicate through WhatsApp:

• Your message is processed through WhatsApp

• Your phone number and profile information may be visible according to your WhatsApp settings

• WhatsApp may process information under its own privacy practices

• Your message may be stored on the devices or accounts used to manage customer enquiries

You should review the WhatsApp Privacy Policy to understand how WhatsApp handles information.

Dhaka Pest Control will never ask you to provide your mobile banking PIN, account password, card PIN or one-time password through this website or WhatsApp.

4. Cookies and Similar Technologies

Our website or third-party services may use cookies and similar technologies to:

• Enable basic website functionality

• Remember certain user preferences

• Maintain security

• Understand website performance

• Display maps, reviews or other embedded content

You may disable or delete cookies through your browser settings. However, disabling cookies may affect the operation of some website features or third-party content.

5. Google Maps and Google Reviews

Our website may display Google Maps, Google Reviews or other Google-powered content.

When you view or interact with this content, Google may collect information such as your IP address, device information, browser activity and interaction with the embedded service.

Reviews displayed on our website may come from publicly available Google Business Profile information. The review text, reviewer name, profile image and rating are controlled by the reviewer and Google according to their respective settings.

Dhaka Pest Control does not control how Google processes information. Please review the Google Privacy Policy for more information.

6. Facebook and Other External Platforms

Our website may contain links to the Dhaka Pest Control Facebook page or other third-party platforms.

If you click an external link, the relevant platform may collect and process your information under its own privacy policy. Dhaka Pest Control is not responsible for the privacy practices, security or content of third-party websites and platforms.

You can review the Meta Privacy Policy for information about Facebook’s data practices.

7. How We Share Information

We may share necessary information with:

• Dhaka Pest Control staff

• Pest control technicians assigned to your service

• Service coordinators

• Website hosting or technical service providers

• WhatsApp, Google, Facebook or other services you choose to interact with

• Government, regulatory or law-enforcement authorities when legally required

Information shared with technicians or service personnel will be limited to what is reasonably necessary to arrange and deliver the requested service.

We do not sell or rent customer personal information to third parties.

8. Information Retention

We may retain enquiry, communication and service information for as long as reasonably necessary to:

• Respond to your enquiry

• Deliver and follow up on a service

• Maintain business and customer-service records

• Resolve complaints or disputes

• Meet accounting, tax or legal obligations

• Protect the business against fraud or misuse

Information that is no longer required may be deleted, anonymised or securely archived where practical.

Messages sent through third-party platforms may remain subject to the retention settings and policies of those platforms.

9. Information Security

We use reasonable administrative and technical measures to protect personal information from:

• Unauthorised access

• Accidental loss

• Misuse

• Improper disclosure

• Unauthorised alteration

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information through the website, phone or WhatsApp.

10. Your Choices and Requests

You may contact us to request:

• Access to the personal information you have provided

• Correction of inaccurate information

• Deletion of information that is no longer required

• Withdrawal from promotional communications

• Information about how your enquiry details have been used

We will review reasonable requests subject to identity verification, operational requirements and applicable legal obligations.

Some information may need to be retained where required for service records, accounting, dispute resolution, security or legal compliance.

11. Marketing Communications

We may contact you regarding:

• Your service enquiry

• Appointment confirmation

• Service follow-up

• Relevant pest control information

• Offers or service updates where appropriate

You may ask us to stop sending promotional communications at any time. Service-related messages may still be sent when necessary to complete or follow up on a requested service.

12. Children’s Privacy

Our website and pest control services are intended for adults arranging services for residential or commercial properties.

We do not knowingly collect personal information directly from children. If you believe that a child has provided personal information through our website, please contact us so that we can review and remove it where appropriate.

13. External Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, security, availability or privacy practices of those external websites. You should review the privacy policy of any third-party service before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy when:

• Our website features change

• New third-party services are added

• Our information-handling practices change

• Legal or regulatory requirements change

The updated version will be published on this page with a revised “Last Updated” date.

15. Contact Dhaka Pest Control

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, contact us using the following details:

Dhaka Pest Control
Address: TNT, Road 05, Ansar Camp Road, Dhaka 1213
Phone: 01644-466136
WhatsApp: 01644-466136
Facebook: Dhaka Pest Control

We will review privacy-related enquiries and respond within a reasonable period.